How long will it take to complete a request?

The minimum amount of time that a request will take is 1 point. The shorter the request and the more details that we have, the faster we can complete it for you depending on what we have to do. To give you a general idea, research will typically use between 3 to 8 points, while something such as scheduling may only use 1 to 2 points.  (Times given are an estimate, depending on the complexity of your request it may take more or less time to complete.)

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