Support Questions

Things To Know Before You Sign Up

• Where is Red Butler's corporate headquarters located?
• How does Red Butler work?
• Do you offer a free trial?
• Do I get a dedicated assistant?
• What is a Dedicated Account Manager (DAM)?
• Do I get to pick my Dedicated Account Manager (DAM)?
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General Account Questions

• How do I log into my Red Butler Account?
• How can I submit a request?
• How much information should I add in a request?
• How can I check the status of my request?
• How long will it take to complete a request?
• How do I change the picture in my account?
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Team Account/Productivity Portal Questions

• What is a "Team Request?"
• Who else can see my requests?
• How do I invite people to share my account?
• What's the difference between adding a team member to my account as a user or an admin?
• Can I dictate how much time is available to my team?
• What are messages and how do they work?
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Billing Questions

• What are my downgrade options?
• How do I re-activate my account?
• When is my next renewal/billing date?
• What is the starting date and length of my billing cycle?
• When I "Top Up" points inside my account, do they roll over?
• Where can I find my monthly billing invoices?
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Technology Questions

• I submitted a request but received an error message, what happened?
• What email systems do you support?
• How secure is the wallet?
• Do you have a mobile app?
• Can you utilize Dropbox?
• Do you have any API's?

Taylor: Email and Calendar Management

• How do I set my timezone for Taylor?
• What is Taylor: Email and Calendar Management?
• How many email and calendars can Taylor support?
• What email systems work best with Taylor?
• How do I set my preferences for Taylor?
• Can I submit non email and calendar requests to Taylor?
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